The Urban Commons by Daniel T. O'BrienPublication Date: 2018
The future of smart cities has arrived, courtesy of citizens and their phones. To prove it, Daniel T. O'Brien explains the transformative insights gleaned from years researching Boston's 311 reporting system, a sophisticated city management tool that has revolutionized how ordinary Bostonians use and maintain public spaces. Through its phone service, mobile app, website, and Twitter account, 311 catalogues complaints about potholes, broken street lights, graffiti, litter, vandalism, and other issues that are no one citizen's responsibility but affect everyone's quality of life. By unpacking when, why, and how the 311 system has worked for Boston, The Urban Commons reveals the power and potential of this innovative system, and the lessons learned that other cities can adapt.